shipping policy

Shipping Methods

We offer a range of shipping methods to ensure that your orders are delivered safely and efficiently. The available shipping methods may vary depending on the size, weight, and destination of the package. During the checkout process, you will be able to select from the available shipping options.

Shipping Partners

  • Aramex
  • Star Track Express
  • Star Track Air
  • Toll Ipec
  • TNT (Business address ONLY)
  • Northline
  • Capital (Brisbane Metro)

Please note that the availability of these shipping partners may vary based on the shipping location and the nature of the order. Rest assured, we will select the most suitable shipping partner to fulfill your delivery requirements.

Shipping Costs

We charge for shipping based on the weight, size, and location of the package. Freight costs vary depending on the postcode, size of the package, and weight. During the checkout process, the shipping cost will be calculated based on the shipping location you provide. If you have any questions or would like to inquire about freight quotations, please feel free to contact our customer support team.

Order Processing Time

All orders are processed within 1-3 business days. The shipping times vary depending on the availability of products and the shipping location.

Estimated delivery times:

  • QLD/NSW/VIC: 1-6 business days ( Metro area)
  • SA/TAS/NT: 3-8 business days ( Metro area)
  • WA: 7-14 business days ( Metro area)

Shipping Restrictions

We are unable to deliver to PO Box or Parcel Locker addresses. Please provide a residential or business address for delivery. All our parcels are set for ATL (Authority to Leave) – if you have any concerns, kindly contact our friendly team before making a purchase. If your parcel is lost or damaged during transit, please contact us within 1 business day with photos.